Privacy Policy

Custom Sports Products is committed to protecting the personal information and photos entrusted to us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, how we protect it, and the choices available to you.

Our Privacy Commitment

We use personal information to provide and improve the products and services you request, process orders, communicate with you, maintain customer accounts, prevent fraud, and operate our website. We use reasonable administrative, technical, and physical safeguards designed to protect information in our care.

Information We Collect

Information you provide to us

• Account information, including your name, email address, login information, and contact details.
• Order, shipping, billing, and customer-service information.
• Photos, artwork, logos, text, rosters, and other content you upload or import for use in personalized products.
• Feedback, questionnaires, inquiries, and other information you voluntarily submit.

Transaction and website information

• Information related to orders, products, payments, fulfillment, and customer support.
• Technical and usage information such as browser information, IP address, cookies, session information, and pages used on our site.
• Shopping-cart and preference information used to keep your session and account functioning properly.

Photos and Customer-Uploaded Content

Photos and other customer-provided content are used to create, preview, manufacture, fulfill, and support the personalized products you request. We may create working copies, thumbnails, proofs, production files, or other derivative files necessary to provide those services.

You are responsible for ensuring that you have the rights or permissions needed to upload and reproduce the photos, logos, artwork, names, trademarks, and other content you submit.

Google Photos

How We Use Information

• Creating and fulfilling personalized products and orders.
• Providing previews, proofs, editing tools, customer support, and account services.
• Processing payments and arranging shipping and delivery.
• Authenticating customers and helping detect or prevent fraud, misuse, or unauthorized account access.
• Maintaining shopping carts, preferences, and website functionality.
• Improving our products, website, production processes, and customer experience.
• Sending transactional communications and, where permitted, information about our products and services.
• Complying with legal obligations and protecting our rights, customers, systems, and business.

How We Share Information

We may share information only as reasonably necessary to operate our business and fulfill customer requests, including with:

• Production and fulfillment providers, such as printers, manufacturers, artists, packaging vendors, and other production partners needed to complete an order.
• Shipping carriers, payment processors, technology providers, hosting providers, and other service providers that perform services for us.
• Professional advisers, insurers, governmental authorities, or law-enforcement agencies when required or appropriate under applicable law.
• A successor organization in connection with a merger, sale, restructuring, or transfer of some or all of our business, subject to applicable privacy obligations.

We require service providers that receive customer information to use it only for the services they perform for us and to protect it appropriately.

Payment Information

Payment information may be processed by payment-service providers used to complete your transaction. We use payment information only as necessary to process orders, resolve transaction issues, prevent fraud, and meet legal or accounting requirements.

Cookies and Similar Technologies

We use cookies and related technologies to operate account sessions, preserve shopping carts and preferences, understand how our website is used, improve site functionality, and help protect accounts and transactions. Your browser may allow you to control cookies, but disabling necessary cookies can prevent parts of the site from working correctly.

Security

• Physical safeguards for systems and work areas.
• Electronic safeguards such as passwords, encryption, authentication, access controls, and system monitoring where appropriate.
• Limiting access to customer information to employees and service providers who need it for legitimate business purposes.
• Procedures designed to protect customer accounts and reduce unauthorized access, identity theft, fraud, and misuse.

No method of storage or transmission can be guaranteed to be completely secure, but we work to maintain safeguards appropriate to the nature of the information we handle.

Retention of Photos and Other Information

We retain customer information and uploaded content for as long as reasonably necessary to provide requested services, maintain customer accounts and order records, support reorders or customer-service requests, meet legal and accounting obligations, resolve disputes, and protect our systems and business.

Retention periods can vary depending on the type of information, the customer's relationship with us, and operational or legal requirements.

Children's Photos

Many of our products are created for youth sports teams, schools, leagues, families, and organizations and may therefore contain photographs of children. The person submitting a child's photo is responsible for having the authority and permissions required to submit and reproduce that image.

Our customer accounts and ordering services are intended for adults or other persons authorized to place orders. We do not knowingly use children's photos for purposes unrelated to providing the requested products and services.

Marketing and Feedback

We may send information about our products and services as permitted by law. You may ask us to stop sending optional marketing communications. Transactional, order, account, security, and customer-service messages may still be sent when necessary.

If you voluntarily provide feedback, reviews, testimonials, or similar materials, please review our Terms and Conditions regarding how submitted feedback may be used.

Your Privacy Choices and Rights

Depending on where you live, applicable law may provide rights concerning access to, correction of, deletion of, or other control over certain personal information. You may also ask us to limit certain optional communications or disclosures.

To make a privacy request, contact us using the information below and identify the account or email address involved. We may need to verify your identity before completing a request. Some information may need to be retained when required for orders, accounting, fraud prevention, legal compliance, dispute resolution, or other legitimate purposes.

Third-Party Services and Links

Our website may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies. When you choose to use a third-party service such as Google Photos, that provider may separately process information according to its terms and privacy policy.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, or legal obligations change. The "Last Updated" date at the top of this page identifies the current version. Material changes may also be communicated through the website or other appropriate means.