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This is our list of frequently asked
questions.
If
you're question isn't listed below, please contact us using the
Feedback Form.
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Starting is easy and FREE!
- Just click on
Login / Sign Up. All we need is your e-mail address and a
password.
- Upload one or more digital photos.
- Start creating custom products and ordering in just moments!
You must make an account so we know where to store your digital
images. This allows you to easily order multiple products from the
same image and review previously placed orders.
Site Requirements:
- This site is best viewed at 1024x768
or higher resolutions.
- JavaScript and Cookies must be enabled on your browser (they
are enabled by default on most browsers).
If you experience any problems,
please make sure Java Scripting is enabled, Cookies are enabled and you are
using the newest version of your browser.
If the problem continues, please contact us.
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For general information, please use our Feedback
Form. The feedback form provides us with a method for tracking requests and
problems. This allows us to continually improve our website.
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Generally your order is shipped in 2 - 4
business days. Orders are shipped by US Mail so they usually arrive
within 2-5 business days after we ship your order, although we cannot
guarantee delivery times.
You may add Priority Mail Service, FedEx 2-Day or FedEx Express
shipping for faster delivery.
You will receive an automated e-mail when your order ships and your
order status is viewable on-line (use the link in your e-mail receipt).
Very large orders may take 1-2 business days longer.
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The shipping is determined on a per product
basis. To see your exact shipping charge, please add an item to
your cart.
View
Shipping Rates
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We only offer an on-line catalog. You may view a catalog of all
of our products by clicking the link below. Most products have
many options and the catalog just shows one example. Please try
adding a product to your order to view all the styles and options.
Click here to View Catalog
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We apply discounts automatically to larger
orders as follows:
- 5% off orders over $250
- 7.5% off orders over $500
- 10% off orders over $1000
Many of our most popular products like
buttons and trading cards also include substantial discounts for
ordering multiples of an identical product.
We can also offer additional discounts for
larger orders of identical products. If you are interested in
ordering 25, 50, 100 or more of an identical item please
contact us for more information.
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We have a custom program called Image Up that
allows you to upload images directly into your account.
- Download our Image Up FTP Software (PC
Only)
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Our desire is to make sure you receive a product that you are happy
with. If there is a problem, please
contact us
so we can resolve it quickly.
You must submit concerns using our Feedback Form
within 14 days of the shipped date for your order or within 5 days of receiving
your order. After this period it is
our sole discretion whether we will accept a return.
All returns must be pre-authorized. We refund 100% of the item cost
once we receive the item. If you wish to exchange an item, you may be asked to return the original item before a
replacement will be shipped.
If we make a mistake we will gladly
correct it by shipping you a new corrected product free of charge.
If you have a problem with your order simply contact us.
We will help you get the problem corrected.
Since custom photo products are one of a kind items, we do not allow
returns for misspellings. Please check your spelling carefully when
placing your order.
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We accept Visa, MasterCard, American Express and Discover.
Credit Card processing for our site is processed by
ZygTech. As such, the charge will appear from
ZygTech.
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Our site will work with any digital camera that produces Jpeg (.JPG)
files. Most of the digital cameras on the market produce this
file type.
Any resolution of file can be uploaded (up to 6 Megabytes in size).
Our proprietary quality meter will show you the maximum print size we
recommend.
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If you don't have a professional calibration tool, then use the image
and guidelines below to help get your monitor adjusted.
You can visually adjust your monitor to come close to gray using the
RGB
Gray Scale. This method provides a quick an inexpensive result but will
not provide the accuracy needed for critical work (Professionals should
invest in a hardware calibration solution).
Use the color, density and brightness controls on your monitor to
adjust the image above.
- The White to Black, Yellow to Blue, Magenta to Green and Cyan to
Red Bars each have 19 steps (labeled with 1's at the left).
- The large gray patch in the center should remain neutral
(labeled with a 2 at the left).
- The white to black bar should be a smooth transition with no
steps visible (labeled with a 3 at the left).
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We are no longer supporting film or print scanning. If you wish
to purchase products from an old negative, you will have to have it
scanned locally before uploading the file into our system.
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You may review our Privacy Policy here
or review our Terms and Conditions here.
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